Refund policy

Return & Refund Policy

At Olivk, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we accept eligible returns and exchanges in accordance with the policy below.

This Return & Refund Policy applies to orders shipped within the United States.

30-Day Return Window

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, your item must be in new condition, unworn, unused, unwashed, unaltered, and returned with all original tags and original packaging, where applicable.

Products that show signs of wear, washing, use, alteration, damage caused after delivery, or missing original tags may not qualify for a return.

Defective and Non-Defective Products

Olivk accepts eligible returns for both defective and non-defective products.

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery and provide your order number along with clear photos showing the issue so that we can review your request.

How to Request a Return

All returns must be requested before an item is mailed back to us.

To request a return, please email us at info@olivk.com and include:

Your order number
Your full name
The item(s) you would like to return
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

Once your return request has been reviewed, we will provide you with return instructions and the authorized return mailing address.

Please do not send a return before contacting us. Items sent without prior return authorization may delay the return or refund process.

Return Method

Returns are accepted by mail only. We currently do not accept in-store returns or returns at third-party drop-off locations.

Return Shipping Costs

Customers are responsible for return shipping costs and return shipping labels.

Original shipping charges, if any, are not refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed. Olivk is not responsible for return packages lost or damaged while being shipped back to us.

No Restocking Fee

Olivk does not charge a restocking fee for eligible returned products.

Exchanges

We accept exchanges for eligible products within 30 days of delivery.

Items submitted for exchange must meet the same eligibility requirements as returns: they must be new, unworn, unused, unwashed, unaltered, and have all original tags and packaging where applicable.

Exchanges are subject to product and size availability. If the requested replacement item is unavailable, we may issue a refund for the eligible returned item instead.

To request an exchange, contact info@olivk.com before mailing your item back.

Return Inspection

After your return is delivered to us, we will inspect the item to confirm that it meets the conditions described in this policy.

We will notify you by email after your return has been reviewed and let you know whether your refund has been approved.

Refunds

If your return is approved, your refund will be processed to your original payment method.

Approved refunds are processed by Olivk within 3 business days after the returned item has been received, inspected, and approved.

After we issue your refund, your bank, credit card issuer, or payment provider may require additional time to post the funds to your account. Processing times outside of Olivk's control may vary depending on your financial institution.

Refund Amount

Approved refunds cover the purchase price of eligible returned merchandise. Return shipping costs are the customer's responsibility and are not deducted as a restocking fee.

All refunds are issued in the currency used for the original transaction. For our United States return policy, the applicable store currency is USD.

Late or Missing Refunds

If you have received confirmation that your refund was issued but have not received the funds, please first check with your bank, credit card company, or payment provider.

If you still have not received your refund after contacting your payment provider, please contact Olivk and we will assist you.

Order Issues

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at info@olivk.com.

Please include your order number and clear photographs of the item and packaging so that we can review the issue.