Shipping policy

Shipping Policy

At Olivk, we are committed to processing and delivering your order as efficiently and reliably as possible. Please review the shipping information below before placing your order.

This Shipping Policy applies to eligible orders shipped within the United States.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders are processed Monday through Friday, excluding applicable public holidays.

Our daily order cut-off time is 12:00 PM Eastern Time (ET). Orders placed after 12:00 PM ET may begin processing on the following business day.

Please note that order processing time is separate from shipping transit time.

Estimated Shipping Time

After your order has been processed and handed over to the shipping carrier, the estimated transit time is:

Standard Shipping: 6–9 business days

Shipments are generally transported on business days, Monday through Friday.

Estimated Total Delivery Time

The estimated total delivery time for an order is approximately 7–12 business days.

This estimate consists of:

Order processing time: 1–3 business days
Shipping transit time: 6–9 business days

Delivery estimates begin after an order has been successfully submitted. Business days do not include weekends or applicable public holidays.

Estimated delivery times are provided as a general guideline and are not guaranteed. Actual delivery may occasionally be affected by carrier delays, severe weather, transportation disruptions, high-volume shopping periods, address issues, or other circumstances outside of our reasonable control.

Shipping Destinations

Olivk currently ships to eligible addresses within the United States.

Shipping availability for your specific address will be confirmed during checkout. If an address is not supported by our available shipping services, checkout may not provide a shipping option for that destination.

Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order details, shipping method, and any applicable shipping promotions available at the time the order is placed.

The shipping amount displayed at checkout before payment is the applicable shipping charge for your order.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Customers are encouraged to monitor their tracking information after the package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state, ZIP code, and other delivery information before completing checkout.

If you notice an error in your shipping address, please contact us at info@olivk.com as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is shipped. However, once an order has entered fulfillment or has been transferred to the carrier, we cannot guarantee that the shipping address can be changed.

Incorrect or Incomplete Addresses

Olivk is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, please contact our customer support team for assistance with the next available resolution.

Delivery Delays

While we work to ensure that orders are delivered within the estimated time frame, occasional delays may occur after a shipment has been transferred to the carrier.

Delays may result from weather conditions, carrier operations, transportation disruptions, seasonal demand, holidays, or other events outside of Olivk's reasonable control.

If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.

Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, household members, building reception, mailroom, or other secure delivery areas.

You may also contact the shipping carrier using your tracking number for additional delivery information.

If you still cannot locate your package, contact us at info@olivk.com and provide your order number so we can assist you.

Damaged Packages or Incorrect Orders

Please inspect your package after delivery.

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible and provide your order number, a description of the issue, and clear photographs when applicable.

We will review the information provided and assist you according to our Return & Refund Policy.

Peak Periods and Holidays

During holidays, promotional events, product launches, or periods of unusually high order volume, processing or carrier transit times may occasionally take longer than the estimates stated above.

If a significant shipping delay affecting your order becomes known to us, we will make reasonable efforts to provide updated information.